We do not knowingly collect or maintain personal information from children under the age of 13. If we learn that we have collected personal information from children under age 13, we will take appropriate action to delete this information.
THIRD PARTY WEBSITES
WHAT INFORMATION DO WE COLLECT, and HOW?
When you interact with us, whether by using the Website or otherwise, we may collect the following personal information:
Information you give us: we collect personal information from you directly when you provide it to us. Typically this occurs when you sign up for an account on the Website, place an order on the Website, send us an email or other communication, sign up for our email list, or participate in our promotions, surveys, and/or contests. The information you provide to us is generally:
- first and last name, email address, telephone number, shipping and billing address, gender, date of birth, account information, physical characteristics, images, photos and videos, personal preferences (i.e. wishlist), and payment/financial information.
Information our IT systems collect about you: when you interact with the Website, certain of your information will be collected through automated means. That information may include:
- your browser and device characteristics, your operating system, your language preferences, cookie information, device IP addresses and location, information on actions taken by you on the Website, the pages you accessed on the Website, dates and times you accessed the Website.
We collect such information automatically through certain technologies, including cookies and pixel tags. Most web browsers automatically accept cookies. If you do not wish to have cookies on your system, you can set your browser to refuse them. Please review the specific instructions from your browser in order to do this. However, please note that not accepting cookies may make certain features of the Website unavailable or difficult to view or use.
In some of our email messages we may use a “click-through URL” linked to content on the Website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our Website. If you prefer not to be tracked through our emails, simply avoid clicking text or graphic links in the email.
Information collected by third parties: We may also collect your personal information from third parties, including payment processors (such as PayPal), ecommerce platforms (such as Shopify), other vendors and service providers that provide services related to shipping, returns, customer support, fraud mitigation, and email marketing.
In addition, if you choose to interact with us on social media by posting to our pages, tagging us (or using certain hashtags or other identifiers) in posts, or participating in activities, we may collect certain information from the social media account you use to interact with us, including the name associated with the account, the account handle, recent activity, the content of any posts in which we are tagged, and other information that may be contained on your social media profile to allow us to respond to the posts and engage with our audience.
WHAT DO YOU USE MY INFORMATION FOR?
IN-HOUSE uses the information it collects to administer, maintain, and optimize the Website, to register and manage your account on our Website, operational reasons including collecting payment and fulfilling your orders; to send you offers we think may be of interest in you; to enter you into promotions and contests; to provide you with customer service; to conduct research and analytics on your use of the Website in order to help manage our business; and for marketing and advertising.
Finally we use your information to prevent, detect, or investigate fraud, abuse, illegal use, and to comply with our legal and regulatory obligations or as otherwise required by law.
We may use your personal information to send you updates (by email, text message, telephone or post) about our products and services including exclusive offers, promotions or new products and services. You have the right to opt out of receiving promotional communications at any time by:
- Contacting us at the address in our Questions section.
- Using the “unsubscribe” link in emails or “STOP” in texts.
WHO DO YOU SHARE MY INFORMATION WITH?
We do not sell your personal information. We share your personal information with third parties only as follows:
With our Partners from whom you purchase products from on the Website, so they can fulfill your orders.
With service providers that we use to help deliver our products and services to you, such as Shopify, payment processors, and couriers.
With third parties that we use to help us run our business, such as those that manage a database of customer information, assist us in distributing emails, assist us with direct marketing and data collection, and provide data storage and analysis.
With third parties approved by you, including social media sites you choose to link your account to or third-party payment providers
Anti-fraud and credit check providers.
To law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our customer service team at email@example.com or by mail at:
40 E. 94th Street, Apt. 19A
New York, NY, 10128
Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.